Question 1

What is a Pillo Room?

Accepted Answer

Pillo Rooms serviced apartments offer a home away from home experience that hotels and other providers are unable to offer. Every Pillo Room property is unique. We offer a whole range of property types to suit your perfect stay, including whole townhouses that sleep upto 10, traditional apartments located in luxury blocks and purpose built loft style duplex apartments.

Question 2

How big is a Pillo Room?

Accepted Answer

A typical Pillo Room is around 5 times the size of an average hotel room which means you have the space to relax, cook, play and rest in the comfort of your own apartment!

Our spaces range from studio apartments right up to townhouses that sleep 10 people!

Question 3

Are Pillo Rooms professionally cleaned? And what about linen?

Accepted Answer

All Pillo Rooms are professionally cleaned before each stay and beds are made with luxury linen just as you would expect in a professional hotel. 
We also provide towels and toiletries for all of our guests. Every Pillo Room also comes with washing and drying facility.

Question 4

Are Pillo Rooms centrally located?

Accepted Answer

You will find Pillo Rooms spread across the city. The majority of our sites are in City Centres and close to prominent attractions/transport links. Tap "Book Now" to see our map of Pillo Room locations.

Question 5

Is there a minimum/maximum stay duration?

Accepted Answer

There is no maximum length on your Pillo stay. The majority of our properties can be booked for a single night, however, in some locations this may be different.

Question 6

Are the kitchens fully equipped?

Accepted Answer

Absolutely! Pillo Rooms kitchens include all appliances such as ovens, hobs, fridge/freezer and even dishwashers in many apartments. Every apartment will also have cutlery, crockery and cooking utensils so you can get creative in the kitchen during your stay. 
No more expensive (and boring) hotel meals!

Question 7

Is there WiFi?

Accepted Answer

Every Pillo Rooms apartment has fibre-optic WiFi as standard. Stream your favourite TV shows, play online or participate in a Zoom Meeting from your apartment.

WiFi is 100% complimentary for every stay!

Question 8

How safe are Pillo Rooms locations?

Accepted Answer

All Pillo Rooms properties are monitored by CCTV and we conduct regular security patrols 24 hours a day. 
 
If you suspect any suspicious activity during your stay, please contact us immediately.

Question 9

What electricals can I expect in a Pillo Room?

Accepted Answer

Every Pillo Room property comes equipped with an iron, ironing board, hair drier and Smart TVs!

Question 10

Can I request a cot?

Accepted Answer

Absolutely, just let us know at least 48 hours prior to booking!

Question 11

How do I book?

Accepted Answer

The easiest way to book a Pillo Rooms properties is on this website, just tap the "Book Now" button and find the perfect stay for you! You will also find our properties on sites such as airbnb.com, booking.com and numerous others.

Question 12

What cards do you accept?

Accepted Answer

Our secure payments process accepts all major credit, debit cards and even Apple Pay!

Question 13

Are the prices per person or per apartment?

Accepted Answer

All the prices shown are per apartment. You pay the same amount regardless of number of people staying (obviously up to the maximum room capacity).

Question 14

Is there a minimum age to book a Pillo Room?

Accepted Answer

Yes, you must be 18 years or older to book a Pillo Room.

Question 15

Can I cancel a reservation?

Accepted Answer

Each Pillo Rooms property has a different Cancellation Policy which outlines the refundable amount and required notice period. This policy is visible on the property page before a booking is made.

For bookings made through pillorooms.com, please contact us to cancel your booking. Cancellations for bookings made on any other platform should be processed by the booking platform.

Question 16

How do I check-in to a Pillo Room?

Accepted Answer

We offer a 24 hr self check-in service via a lockbox at the property. Access instructions will be made available to you on the day of check-in providing you have completed our online check-in process.

We are able to offer in person check-ins should you need additional assistance, subject to availability. To accommodate this, we would  ask for minimum notice of 48 hrs prior to your check-in date.

Question 17

How do I check-out at the end of my stay?

Accepted Answer

Check-out instructions are emailed to you the day before check-out and are also available in the property manual which can be accessed via a QR code in each apartment. Our check-in and check-out process is super simple!

Question 18

Do you offer early check-in and late check-out?

Accepted Answer

We will accomodate early check-in where possible, please request this at the earliest opportunity. Late check-out can also be arranged. Please make special requests at the earliest opportunity.

Question 19

Can I have guests over?

Accepted Answer

Yes, but never under any circumstances more than the maximum room occupancy. Guests must leave the property by 10pm and only those people on the booking may stay overnight. The lead guest is responsible for ensuring house rules are maintained at all times.

If house rules are broken, your booking may be cancelled and you may be fined.

Question 20

Can I play loud music?

Accepted Answer

The Pillo Rooms mission is to provide a home away from home experience. As such, we ask that you show respect for your neighbours and other guests at all times. We have a zero tollerance policy to parties and large groups. Please treat Pillo Rooms properties the same way you would your own home. 
 
If house rules are broken, your booking may be cancelled and you may be fined.

Question 21

Can I bring my pet?

Accepted Answer

Unfortunately, we can't allow pets at any of our sites.

Question 22

Will I be billed for damage or breaking the house rules?

Accepted Answer

We do not wish to penalise any of our guests and ask that our properties are enjoyed responsibly. We reserve the right to deduct any fees from deposits where possible and also pursue the named guests for any damage/fees outside the scope of the deposit for cases of damage and failure to comply with house rules.

Frequently asked questions